Drastic increase in taxpayer complaints against SARS

Drastic increase in taxpayer complaints against SARS

18 October 2017

The Office of the Tax Ombud has seen a drastic increase in the number of complaints raised by individuals and representatives from taxpayers.

The complaints increased by 62% from 2 133 to 3 454, placing considerable pressure on the complaints resolution process at the Tax Ombud Office, as the number of staff members dealing with the complaints did not increase.

Tax Ombud Bernard Ngoepe said during the launch of his office’s annual report for 2016/17 the complaints centred around dispute resolution, delayed refunds and the incorrect allocation of payments by the SA Revenue Service (Sars).

Keith Engel, the chief executive of the South African Institute of Tax Professionals, said it was clear that many of the issues raised were operational and not because of “some evil plot” to get back at taxpayers.

Author: Amanda Visser (IOL)


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